When using Intercom to handle Visitors, you need to perform an additional step to properly resolve Intercom identities and Website Visitors identities, so that the
last_seen_at properties and event tracking are captured accurately.
Doing this will allow Hull to link the
Visitors in Intercom to the anonymous visitors on your website. This will enable Hull to enrich Intercom Vistors, as well as resolve those visitors to the right Users in Hull, hence properly computing Session data.
This guide assumes that you are using Website Connector and hull.js to track your website traffic. If you still need to install the connector follow this guide first.
Go to Website connector instance, navigate to the Settings page and set up the following configuration parameters:
Run on initialization
https://hull-intercom.herokuapp.com/ship.js as entry in
External scripts to run on initialization
That's all, now the tracking of
Intercom are combined.