How to manually replay Events to destinationsUpdated 18/01/2021

Replaying events to a destination

Setting up User Events to be sent to your destination tools on an ongoing basis requires simply configuring your destination Connector's settings.

But, if you wanted to backfill your destination tools with your Users' Event history, or perhaps reprocess and resend User Event data, you can now do so within the Hull Dashboard.

First, navigate to the Users View of the Dashboard, then select the Users for which you want to resend a particular Event.

Next, click User Actions. A dropdown will appear with the option to "Replay Events". Click this button and the "Replay Events" modal will appear.

Replay Events

Using this modal will allow you to select:

  • The connector that you want to send these events to
  • The event type itself represented by the "Event Name"
  • The time range which the event occured

Once these options are selected, Hull will calculate how many events you're about to replay and give you a preview at the bottom of the modal.

Replay Events Modal

Simply click the "Replay" button and a background job to replay those events to the connector that you chose.

How to monitor synchronization

The Connector Logs of your destination tool will be very useful monitoring how the data is syncing.

For instance, if you see an outgoing.user.skip or outgoing.event.skip in the Logs, that means that the User will not be sent to your destination tool The reason will be included in column on the right.

Screenshot 2019-11-20 at 16.35.34

⚠️ Warning ⚠️:

  • Not all Connectors support Events. Please ensure that the destination tool you are sending to supports Outgoing Events and that they are configured properly.

  • For some Connectors like Salesforce, the manualy replaying Events will only work if the selected segment or the segment to which the selected User belongs is whitelisted inside the Connector of your destination. Please refer to the documentation of your Connector to know how it specifically handles manual batch updates.