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Do you offer a free trial?

Yes. You can signup for a 14 days free trial here, although our most successful customers discuss their use cases and our onboarded with a product specialist for in-depth guidance on setting up their stack the right way. You can book a meeting here.

What comes as a standard?

All community plans come standard with 3 months event retention, <15min sync delay, and email support. Larger plans come with dedicated support teams.

Do you price based on contacts?

No. We don’t penalize you for having high or low numbers of Users and Accounts. We believe you should feel comfortable in sending as much data as you need so that you can find it all in Hull.

Do you price based on events?

For most customers, no. Pricing is based on the number of connectors you have.

For high volume customers, pricing will rise with the number of incoming requests too. Contact us for an assessment.

Do you store my user data forever?

User and Account attributes (like name, email, job title) are stored indefinitely. We’ll keep them as long as you’re a customer.

User ​events​ are timestamped records of user actions. They expire after a certain amount of time. ​Retention time depends on your subscription level​. By default, this is 3 months.

What is an incoming request?

Every call to the Hull platform is counted as an incoming request. Incoming requests can track events and update user attributes. If you send data about multiple users in the same payload it counts as multiple incoming requests.

How long can you store events for?

Event retention is flexible based on your pricing plan.

Who owns the customer data?

You do.

I’ve got more questions!

The busiest teams tend to have many questions. That’s why we personalize our demos to your needs. This is the fastest way to get all your answers to Hull. You can request a demo here.

If you’re not ready for a demo just yet, we’re happy to chat to you on Intercom on the right here too.